This website is operated by Long Life Cardio LLC, importer and distributor for the Max Pulse Arterial and Stress Testing Device.
The Manufacturer of the Max Pulse does not provide software updates or copies of the software. You must contact the distributor you purchased the machine from for software support. If you cannot reach your original distributor for any reason, see below for instructions. Note that all our software support and upgrades are done by remote computer access, we do not provide disks or flash drives. All support is subject to our terms and conditions.
Free Software Support For Our Clients
At this time, Long Life Cardio LLC does provide free software support for every machine we have ever sold, regardless of whether the warranty is still in effect or not (note that in the future there may be a fee for support once your warranty period is over).
If You Did Not Purchase Your Machine From Long Life Cardio
A. Troubleshooting for Your Existing Software: If you have the software, but require troubleshooting for installation or printing or some other issue, there is a flat fee of $475.00 per incident for Software troubleshooting. This fee covers the troubleshooting session of up to one hour. This is non-refundable and because of the complexity of network and printer setups, we do not guarantee to resolve your issue. Our technician is very experienced and will do his best to resolve your issue and if it cannot be resolved we will give you a recommendation that you can take to your local IT provider.
B. You Have Older Software and Would Like To Upgrade: If you have an older version of the software installed but would like a software upgrade to the latest version the total fee for the service is $475.00. We will remote access your computer and load the latest version of the software.
C. You Have No Software and Want a Clean Install: If you do not have any copy of the software and require a clean install, we will need to verify your purchase through the manufacturer and will only perform the install if we can confirm you as a buyer. If you have your original receipt this will help. If we can confirm your purchase then you will need to pay the normal upgrade fee of $475 and we will we will perform a fresh install of the software on your computer. We do not guarantee that we can provide you with the software if you do not already have evidence that the software was previously installed.
How We Perform Software Troubleshooting and Installation
Our software support services are all performed by arranging a remote access of your computer, using Teamviewer which you can install for free on your computer for one-time use. Visit http://Teamviewer.com to download the software onto your computer. Once you have the software installed, you will see an ID and password. Text or Email that information to our technical support staff, they will log on to your computer and perform the service. Click Here For Exact Instructions: Setting Up Your Computer For Remote Access
Use Our Software Support
Please fill in the form below and we will contact you to arrange the service.