The Max Pulse is solid state electronics and after over 7 years selling this device, we have yet to have a defective machine. Normally the issues with the device are almost always:
A. The Max Pulse finger Probe
B. The power cord or the USB Cord
C. The Software or the computer that the software is installed on.
If you are having trouble with your device, check the following.
Close the Software and Reopen: Make sure all the connections are tight and that the Max Pulse is switched on. Then close the software and reopen it. The Max Pulse software needed to be opened after the Max Pulse is connected and turned on, otherwise the software fails to detect the device, even if its switched on later.
Finger Probe: Have you properly cleaned the finger probe? If the software starts up, but does not register the heart beat after starting the software and putting on the finger probe the issue can be – 1) Max Pulse does not have power, see below. 2) Computer did not find the Max Pulse – Check USB as per below 3) Driver did not connect properly – Make sure the Max Pulse is connected and powered on, then close the software and re-open it. 4) The finger probe may be damaged, requiring you to purchase a new one if the machine is out of warranty.
Green Light: There should be a green light on the power switch on the box. If this is not on, make sure the Max Pulse is plugged in, and also make sure the power cord is firmly connected. Check another power outlet to make sure there is power. If you cannot get the green light on, there may be an issue with your Max Pulse and you should contact us.
Blue Light: There should be a blue light on the USB cable where it goes into the Max Pulse. If this is not on, check that the cord is firmly plugged in to the Max Pulse and the computer. If you cannot get this light to turn on, you should get a new cord. If the machine is not under warranty you can order a generic “USB to RS232 Cord”
Software: Is the software starting up correctly or is there an issue with the software? If you have an issue with the software, we recommend installing the latest version. Software issues almost never caused by a problem with the Max Pulse hardware. Be sure that your computer is running an up-to-date version of Windows 10 and that the computer itself has been checked for viruses and the hard drive is not overfull. Click Here To Learn More About Software Support
When uninstalling the software, be sure to copy the Max Pulse directory into your documents folder. This will preserve your patient database and allow you to reload the records at a later date. Never uninstall the software without doing this first.
Other Issues: What were the circumstances when the machine quit working. Did you move the software to another computer? Was there an electrical storm that could have damaged the circuit board in the device? Contact us with this information and we will assist you to troubleshoot your device.